Transforming Customer Services to Support High Performance in New York City GovernmentAs the biggest and most populated city in the United States, New York has one of the nation’s largest and most complex city governments. More than 350,000 city employees and more than 120 agencies, offices and organizations offer nearly 4,000 different services to 8.3 million residents. To stay connected in “the city that never sleeps,” residents nee

Join for free to read