Case Study

Transforming Claims Management to Better Care for Employees

Transforming Claims Management to Better Care for Employees

STEPS TO A SOLUTION To improve speed of filing and opera - tional efficiency, the DFEC made the decision to move away from paper forms to an electronic claims man- agement system. The DFEC’s first step toward a more efficient system was an electronic data interchange (EDI) platform that could accept electronic claims sub- missions from federal agencies. In order to leverage this platform and submit employee claims, agencies had to develop

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