CASE STUDY Transforming Ambulatory and Inpatient Revenue Cycle Operations Using the Cerner EHR SouthEast Alaska Regional Health Consortium (SEARHC) is a nonprofit Tribal health consortium serving 28 communities throughout Southeast Alaska. In 2017, SEARHC joined the Alaska Native Tribal Health Consortium, and other local Tribal health partners in implementing a shared Cerner electronic health record (EHR) system to improve communication between the organizations serving Alaska’s Native population and to enhance the quality of care provided. The aggressive implementation timeline, coupled with limited deployment assistance and training from Cerner experts, caused a decline in SEARHC’s financial performance. The lack of a formal training program for an influx of new employees i

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