Transforming a traditional call centre interaction into a visual experience O 2 CASE STUDY2 www.vizolution.com Transforming a traditional call centre interaction into a visual experience About O2 O2 has over 25 million customers in the UK and is one part of the huge Telefónica global family. With a big presence in Spain and Latin America, Telefónica and its brands cover 25 countries in total. Other brands include Movistar, GiffGaff and Vivo (Brazil). O2 is a powerful UK brand now recognised for far more than just mobile phones. From Priority, a digital loyalty scheme exclusively for O2’s customers, to O2’s sponsorship of the world’s most successful entertainment venue, The O2, and even Think Big, O2’s award winning sustainability programme, it’s no longer just about phones.3 www.

Join for free to read