CHALLENGES YOU FACED WITH PCI COMPLIANCE • Previous QSA established schedules/timelines which they failed to meet. Even more challenging was their assurance that they would meet the new (delayed) timelines which they also failed to meet which resulted in us missing certain deadlines relating to our PCI Compliant status and their failure to meet their contractual obligations. • Previous QSA’s project manager failed to communicate exactly what was required of us, created an audit schedule that they did not follow, and provided inaccurate updates on status of our Report on Compliance. • Previous QSA contracted with us to be a subject matter expert throughout the year to help us to be and maintain our PCI compli- ance, however, due to undisclosed personnel issues within the QSA, th

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