Trane Technologies rolled out BCD Travel’s TripSource® platform across six Latin American countries to bring outside hotel spend into their program, improve traveler experiences, and drive savings. Initially, adoption was low, so they launched a personalized outreach strategy, including webinars and follow-up communication in Spanish. After four months, TripSource registration increased by 88%, hotel bookings rose by 28%, and hotel costs dropped by US$29,000. The increase in bookings and decrease in average room rates led to significant savings, while travelers reported higher satisfaction, demonstrating the platform’s effectiveness in both cost control and traveler experience improvement.

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