Case Study: Tram Accident © Kenyon International Emergency Services www.kenyoninternational.com Background: On 9th November 2016, during the early morning rush hour in south London (UK), a tram carrying close to 70 passengers derailed and overturned on a sharp bend approaching a junction. There were seven fatalities with another 58 people injured (16 of which sustained serious injuries). It was the first tram incident in the UK in which passengers were killed since 1959. Challenges: In the aftermath of the incident, Kenyon’s Client, a government body responsible for the transport system of Greater London, activated their own incident support centre. This included a dedicated phone line that provided practical and emotional help to the bereaved and injured. With this line, caller

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