Toyota Financial Services (TFS) switched to Vertex for their sales tax compliance outsourcing due to dissatisfaction with their previous provider, which caused errors and penalties. TFS manages approximately 7,000 sales and use tax returns annually across all 50 states and sought a provider with experienced staff who could handle their specific needs, including returns, payments, and notices. Vertex offered a complete solution with highly experienced tax professionals, improving the quality of returns and reducing TFS’s involvement in compliance management. This allowed the TFS tax department to focus on more strategic, value-added work, while maintaining confidence in their tax processes.

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