Torrance, California Problem: Problem: How to develop a more ecient and securable system for storing and retrieving Special Service Tools (SST) Solution: Solution: Design a standardized system for all Toyota and Lexus dealerships Benets: Benets: Signicant cost savings from not having to replace lost tools; tools are centralized, easily located, inventoried, and secure; increased shop productivity; and faster repair time resulting in higher owner satisfaction Products Used: Products Used: Cabinets Faster service. Happier customers. Lower costs. Those three phrases are music to the ears of car dealership owners. A disorganized Special Service Tools (SST) storage system in the service department contributes to just the opposite. That was a reality Toyota Motor Sales USA saw plaguing its

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