BUSINESS CHALLENGE When a large international bank needed to improve customer engagement, they began by initiating a digital transformation project. Core to success was empowering all 146,000 of its employees, roughly five percent of whom are in IT, with the right tools to drive modernization. The bank began migrating its mainframe applications to distributed environments, before realizing the process was a futile attempt to bolster digital transformation and that the mainframe was the most reliable, securable and efficient platform for those business-critical applications to run on. The bank then redirected its focus toward the mainframe. As constant pursuers of innovation, they were first in their country to adopt the IBM z13 mainframe, two of which now manage a variety of the

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