21 Life Sciences | Reveille for EMC Documentum OVERVIEW • Presence in 50+ countries • Shared Services environment and Center of Excellence • 17,500 users, 10 applications, 7 countries Top 20 Global Pharmaceutical Co.22 Life Sciences | Reveille for EMC Documentum SITUATION • Inadequate visibility from current enterprise monitoring tool • User complaints; low customer satisfaction • Solution controlled by infrastructure, not CoE Top 20 Global P

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