CASE STUDY TESTIMONIAL COMPANY BACKGROUND CHALLENGES SOLUTION RESUL TS INDUSTRY FLEET SIZE NEEDS The National Fleet Specialist responsible for over 100 vehicles across Canada was working with a well known GPS tracking and fleet management vendor. They were having service related issues with the vendor, often in relation to obtaining GPS hardware for new vehicles added to the fleet or for installation services for those new units or swapping vehicles. Their account representative changed regularly and phone calls and emails were seldom responded to promptly or at all. Another source of frustration was a promise that the vendor had made relating to accessing a Driver Scorecard module. The company had been assured they would have access to this feature soon after purchase but had

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