Timberline Ace Hardware relies on Granite for their communication channels, ensuring they can communicate effectively with their customers.
Timberline Ace Hardware relies on Granite for their communication channels, ensuring they can communicate effectively with their customers.
2 PagesTimberline Ace Hardware, with five locations across Montana, unified its communications using Granite’s hosted phone system. The solution replaced multiple legacy systems, enabling internal call transfers, auto-attendant routing, voicemail-to-email with transcription, and call recording for coaching. Cordless and desk phones enhance mobility and in-aisle customer service. The system also supports accessibility for deaf employees. Timberline plans to expand with texting and video conferencing, leveraging Granite to deliver consistent, high-quality service statewide.
