Case Study
TietoEnator Boost SNT
SNT is one of the largest call center operations in the Netherlands, specialising in the handling of multi-channel customer contacts and has recently been awarded a COPC (Customer Operations Performance Centre) certicate, a worldwide standard for customer contact centers. Working for a variety of large corporates, including telecom and service providers, SNT customer contacts are handled in an integrated way by telephone, email or internet, 24 ho