Customer Profile Nexteer Automotive has been serving the automotive industry for more than 100 years. As a leading Tier 1 supplier, Nexteer provides advanced steering and driveline technology to companies such as GM, Ford, Chrysler and Toyota. Nexteer is headquartered in Saginaw, Michigan and employs more than 10,000 people worldwide, with 20 plants in seven countries across five continents. Business Objective Nexteer was using another technology provider to manage their database of suppliers, record product defects, and track their resolution. However, this system was a source of frustration for many reasons: even minor configuration required lots of back and forth with the provider, and the inflexible nature of the technology ultimately made many types of configuration impossible.

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