This Telecommunications Giant Needed To Reengineer Its Entire Sales Division And Product Line
This Telecommunications Giant Needed To Reengineer Its Entire Sales Division And Product Line
1 Pages©BI WorldWI de TM 2014 | reference: Telecommunications_19 Case Study Telecommunications As part of its divestiture, this telecommunications giant needed to reengineer its entire sales division and product line, hire and train all personnel and launch the new company within 18 months. Challenge There was a need to develop a new sales organization structure including changes to roles and responsibilities, the product line, compensation, technical support, the ordering process, the operating systems and sales and customer support operations. Solution BI WORLDWIDE created a pilot to launch the sales operations for the new company within the targeted quality expense and timeframe targets. After evaluating the pilot, the launch was then replicated in 80 offices nationwide. • Crea
