The mailroom is one of the biggest hurdles to operational efficiency. Several software companies offer mailroom automation but all of them require teams of indexers to route the mail, introducing potential errors right at the point of data ingestion and slowing down each subsequent process in the workflow. Vidado was asked by a large insurance company to use its AI technology to achieve straight-through indexing, creating a flexible and scalable system while minimizing the cost of labor. 1. Problem Statement Mail received via post, email or faxes needs to be ‘indexed’ to determine which department and team that piece of mail should be routed to. Traditionally, mailroom teams would open mail and prepare the documents for scanning by sorting pages into the correct order a

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