statistical discovery. From sas. TM CUSTOMER BRIEF t he surest Path to Problem r esolution at t imken: take 5 steps and JmP ® Lean Sigma project reduces scrap on high-volume thrust-bearing assembly To say that Tom Putnam is not someone who leaves things to chance would be putting it mildly. Putnam is a man of design. As a Six Sigma Master Black Belt and Manager of Lean Six Sigma at The Timken Company, Putnam is a committed practitioner of DMAIC, the five-step Six Sigma process of Define, Measure, Analyze, Improve and Control. The underlying principle of Six Sigma is that practices can be developed to systematically improve production by eliminating defects. Six Sigma holds that reducing variation in the production process is critical to business success. Timken had a

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