Case Study

The Standard

The Standard

Pages 2 Pages

About The Standard The Standard (The StanCorp Financial Group, Inc. and its subsidiaries) is a leading provider of financial products and services, including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, absence management services, retirement plans products and services, and individual annuities. The Standard employs a total of approximately 2,800 people, with licensed operations in 49 U.S. states, the District of Columbia and the United States Territories of Guam, Puerto Rico, and the Virgin Islands. As of March 2016, the corporation reported revenue of $26 billion. At The Standard’ s contact center in Hillsboro, Oregon, about 120 customer service agents are assigned to answering phon

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