CASE STUDY Our customer’s viewpoint Our Health System Mercy Health is the largest health system in Ohio and one of the top five employers in the state with more than 33,500 employees. Based in Cincinnati, we serve Ohio and Kentucky with 23 hospitals and nearly 500 health care facilities, including physician offices, surgery centers, urgent care and imaging centers. Our mission calls us to improve the health of our communities, especially the poor and under-served. Our 400-member supply chain team manages $800 million in supply spend and $1.3 billion overall, including contracts, consulting agreements, IT agreements, etc. This team handles all physical logistics, field operations, P2P functions, sourcing and contracting. Our Challenge Declining reimbursements and the shi

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