Case Study THE CHALLENGE When the pure technology group (PTG), an IT managed service provider (MSP), used to offer cybersecurity protection, the standard was to implement the client’s preferred solution. After all, the customer is always right, correct? Yes, but an MSP using multiple security solutions, such as McAfee, Symantec, Sophos, and Trend Micro, was getting complicated. Even more concerning was that PTG discovered that advanced threats, such as crypto viruses, were bypassing these solutions and causing downtime for clients. The solutions also were difficult to use and basic administrative tasks could even disrupt clients’ workflow. For example, one of PTG’s security solutions would execute updates that systematically rebooted client servers for a law firm client during busi

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