CASE STUDY The Nord Center Loraine County Ohio EFFECIENT AND ACCURATE ACCESS TO HEALTH RECORDS The Nord Center operates a 24/7 hotline for rape, suicide, mental health and other crisis situations, answering over 18,000 calls each year. Quick access to health records can make the difference in whether a situation escalates or not. The hotline staff was struggling with too many passwords to remember and manage securely in their fastpaced, crisis environment. They deployed the DigitalPersona solution with fingerprint biometrics to provide fast, secure access to patient data. They also integrated biometric identity verification in addition to digital signature authentication to assist with HIPAA regulations. THE CHALLENGE: REDUCING IT CALLS The high pressure environment, combined

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