We decided to use RAM’s tracking reports as electronic timesheets, working out payable hours based on site arrival and departure times. This has improved productivity considerably; our engineers are now on site at 8am, rather than 8.45am, meaning our productivity has increased by at least 80 hours per week. Given how busy we are, a key factor in choosing the RAM system was its ease of use. We didn’t want the system to become another full day chore. Once we started to use it, we discovered it actually saves us time; enabling us to be proactive with our daily duties and provide customers with accurate ETAs on site. We can verify hours worked on site and use this for billing enquires and we can easily find the closest engineer to a job when we receive emergency call outs, sa

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