Overview The London School of Hygiene & Tropical Medi-cine is a world-leading center for research and postgraduate education in public and global health, with 3,500 students and more than 1,000 staff working in over 100 countries. Challenge Between 700 and 1,000 new graduate students enroll at the London School of Hygiene & Tropical Medicine each year, and the organization’s small IT team is responsible for creating user accounts for each student in ten or more course modules and eight main applications. Including all the inevitable amendments to module choices and personal details, this process was a month-long job for one IT staff member. The process was inefficient and also delayed granting access to systems. Historically, students and staff also had to remember multi

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