IT SERVICES Initial situation: Time-consuming network management Ron Glas 4 Communicatie handles the monitoring, analysis and trouble - s hooting of networks for their many customers. Not long ago, an all-round analysis of a network problem meant sending an employee to the customer. A time-consuming process for both the ISP and the customer, who often faced long waits until a technician arrived and business-critical resources such as the In ternet or telephony became available again. To solve this problem, Ron Glas was looking for a solution to facilitate full network management regardless of the location by means of the cloud, while at the same time meeting the highest expectations of reliability of the under- lying network components. According to Willems, this reli

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