Overview Fratelli Carli, a leader in the direct sale of ol- ive oil, needed a terminal emulator that could deliver centrally managed, high-quality perfor- mance within an elaborate call center. It also needed strong technical support from the emu- lation vendor, for help with developing new proj- ects and integrating new functionality. After careful analysis of available solutions, Fratelli Carli turned to Reflection for the W eb, and has b

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