The Forecast Is Bright for Pelican State Credit Union and Total Member Care
The Forecast Is Bright for Pelican State Credit Union and Total Member Care
2 PagesCase Study: The Forecast Is Bright for Pelican State Credit Union and Total Member Care Introduction To help credit unions meet their members’ expectations for high-quality, personalized and anytime service PSCU launched Total Member Care (TMC) contact centers. Now more than 160 credit unions have enrolled in TMC, delivering after-hours and overflow assistance, as well as a wide and constantly evolving set of services and staffing support. In addition, TMC call center agents are also trained to boost revenue through collections, loan applications, outbound calling campaigns and cross-selling of additional financial services. At a time when credit unions are going head- to-head with larger financial organizations, a call center is an essential member service and a strategic
