Case Study

The Evarts-Tremaine-Flicker Company

The Evarts-Tremaine-Flicker Company

Pages 3 Pages

Company Snapshot Founded in 1844, The Evarts-Tremaine- Flicker Company (ETF) is Cleveland’s oldest full-service insurance agency. From the beginning, the agency has focused on personal service. When customers call, they speak directly to their agents. Instead of a single quote, customers see a spreadsheet of options, with an explanation of the recommended choice. This honest, transparent approach has continued to differentiate ETF and p

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