Insight. Innovation. Transformation. White Paper The COVID-19 pandemic created havoc for healthcare providers, causing intensive care units and emergency departments to overflow. Staff shortages driven by infection and burnout were endemic. In January 2021, the Secretary of Health and Human Services declared a public health emergency (PHE) in response to the impact of the pandemic on our healthcare systems and patients. Although no one knows when it will end, the time to prepare is now, particularly as the government said they will provide only 60 days’ notice when they end the PHE. Continuous Enrollment Requirement (CER) and its impact To help alleviate care payment (and other) issues during the pandemic, Congress passed the Families First Coronavirus Response Act in March 2

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