Most companies devote massive efforts and energy to customer experience. This is for good reason, but too many companies are so focused on their customers that they give little to no thought to employee experience. Your employees are crucial to your company’s success. Shouldn’t you invest in them, too? There are far too many workplaces where employees are forced to use software that was designed decades ago and doesn’t come close to meeting their needs. Some companies make some scattered investments in modern tools, but without any cohesion, so their workers have to bounce back and forth between platforms all day. Finally, some companies leave their employees to their own devices when it comes to software tools. It is hard to overstate the impact of missing, outdated, or disconn

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