The Co-operative Bank achieves 80% saving in processing costs
The Co-operative Bank achieves 80% saving in processing costs
2 PagesThe Operational Agility Software Company The Challenge The excess queue procedure at the Co-operative Bank is carried out daily to accept, reject and return direct debits, cheques and standing orders as a result of the customer having insufficient funds to meet payments. Overnight BACS processing results in a daily ‘queue’ of customers with payments due to leave their accounts and with insufficient funds to meet these payments. A nine-stron
