IT Operations, Automated Version: 5.05.2020 CASE STUDY The City of Zurich Uses Proactive SAP Monitoring for Improved System Availability AVANTRA RELIEVES IT TEAMS FROM DAILY SAP CHECKS Zurich, Switzerland’s largest city, is known as a cosmopolitan financial center with a very diverse economy and high quality of life. The municipal government of Zurich invests heavily to enhance the city’s technological infrastructure to support a high volume of financial transactions and to attract new business. In 2007, however, the city’s SAP environment grew increasingly more complex as a result of the City Council’s strategic and standardization initiatives. The burden of system monitoring became so fragmented that administrators had to resort to writing their own custom scripts just to ke

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