Time-Stamped Consumption Activity Resolves Customers’ High Bill Complaints The City of Battle Creek BYPASSING INACCURATE READS WITH AN ALTERNATE ROUTE TO FIXED NETWORK At the City of Battle Creek, Michigan Utilities System, Utility Administrator Perry Hart and his team had been using the mobile metering system of a Neptune ® competitor for several years. Unfortunately for the City, that system was severely underperforming, providing inconsistent reading information along with a continuing failure of its radio frequency (RF) products in the field. “It was affecting our customer service,” Hart said. After evaluating the options, and based on the size of its service area as well as its geography, Battle Creek was led to the implementation of a fixed network AMI system for metering d

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