CASE STUDY The Cincinnati/Northern Kentucky International Airport (CVG) is located 20 minutes outside of downtown Cincinnati and served more than 7.8 million passengers in 2017. The airport offers more nonstop flights than any other airport in the tri-state area of Ohio, Kentucky and Indiana with service to 39 of the top 40 U.S. markets. CVG is recognized globally as a leading U.S. airport by SkyTrax World Airport Award, and has been serving commercial passengers since 1947. The indoor train was a common point of confusion for travelers at the Cincinnati/Northern Kentucky International Airport. Travelers didn’t know if they should wait for the train, or walk to the terminal. Additionally, some passengers believed the train would take them into the city although it is only used for ter

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