Kustomer Case Study | Perimeter 81 | 1 Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer’s history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge. Headquartered in New York City with an additional office branch in Durham North Carolina, Kustomer has approximately 200 employees based across the U.S. and Spain. “Since we have a small IT team, Perimeter 81 is really the most valuable solution for me and the entire company. Knowing that every employee is securely

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