Document #US45743919 © 2020 IDC. www.idc.com | Page 1 IDC White Paper | The Business Value of ServiceNow for Healthcare Organizations EXECUTIVE SUMMARY New opportunities and challenges abound for healthcare organizations in the digital era. The extent to which healthcare organizations demonstrate the next level of digital transformation (DX) maturity and become future enterprises will determine their success. Future healthcare enterprises break away from tradition by being digitally determined to organize around high- value, high-growth DX use cases where reinvention becomes commonplace and operations are at hyperscale, hyperspeed, and hyperconnected. The advancement of service management capabilities will be key for future enterprises to take hold, adapt, and evolve in ligh

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