Customer Profile The Orioles, Baltimore’s Major League Baseball Team, have been privy to a multitude of changes in the lengthy stretch of their existence. Overcoming many obstacles, the team made a comeback in recent years, and managed to win the American League East Division in 2014. The same season they made it to the American League Champion- ship Series. With an aging Exchanging server, the Orioles’ IT Team knew they needed to carry the same success they’ve had on the field winning games, to off the field with their technology. Business Challenge While few other businesses need instant-replay systems, much of the technology the team uses is indeed similar to those of other small businesses—systems for HR, finance, sales and marketing, and so on. Email is just as pervasive as

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