The advantages of an integrated platform Job to be done Support innovative services in a new contact center; making internal IT services, and the management of contracts for the purchase of goods and services, more efficient Solutions to do it - S ervic eNo w ® Customer Service Management - ServiceNow ® IT Service Management - S ervic eNo w ® IT Business Management What we did Various non-integrated solutions were replaced, simplifying processes and access to data 48% reduction in accident resolution times 32% reduction in request resolution times 160K cases (approximately) managed by IT An important social function The National Institute for Insurance against Accidents at Work (INAIL) carries out an important social function which includes insurance cover f

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