ENROLLMENT OUTREACH CASE STUDY The Challenge Beginning with FY2011, Texas State Technical College (TSTC) had experienced varying levels of enrollment decline. For the 2016/17 academic year, a new senior leadership team set a bold goal to reverse historical trends. The Solution TSTC expanded their call center partnership with Edfinancial Services to include proactive outreach to new student applicants. Calls and messaging were targeted to studen

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