incode a tyler erp solution © 2016 Tyler Technologies, Inc., All rights reserved Texas City Leverages Technology for More Efficient Service Orders Like many cities, Seguin, Texas, used to rely primarily on paper-based processes to complete service orders related to utility billing. This meant that any time a service order came into the utility billing office, a flood of paperwork was soon to follow. “The old process was very manual and paper- heavy,” Leann Wilkerson, Seguin’s utility billing supervisor, said. “We found ourselves waiting around for paper orders to be printed, signed and turned in. With all that paper, orders would be misplaced, they’d fall behind the seats and not get turned in on time, which meant we had to b

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