ETM_Case_SBAllen 06.02.17 ©2017 Eagle Telemedicine, LLC. All Rights Reserved. CASE STUDY: SUSAN B. ALLEN MEMORIAL HOSPITAL Telenocturnist Program Brings Staff Relief, Stronger Revenues THE CHALLENGE Like many hospitals, Susan B. Allen Memorial’s hospitalists were struggling with fatigue and burnout from sharing night shift coverage. A surge in patient volume added even more stress. THE SOLUTION Jim Kirkbride, CEO, knew colleagues in Kansas and Oregon who had implemented Eagle Tele- medicine programs with success. He and the facility’s Chief Medical Officer, Dr. Paige Dodson, investigated further. They decided to implement a telenocturnist program in Q1 2017 . THE RESULTS It’s a young program for Susan B. Allen—three months old at the time of this publication— and while hospital leader

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