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Case Study

Telekom Malaysia, Malaysia

Telekom Malaysia, Malaysia

Renoir Group
Pages 2 Pages

World Leaders in Sustainable Change © Renoir Consulting Limited. This document remains the property of Renoir Consulting Limited and must not be copied or distributed in hardcopy or electronic form without the prior written approval of Renoir Consulting Limited. Key Results 1st Call to Raise Trouble reduced from 70 hours to 3 hours Calls Dropped at Call Centre reduced from 29% to 18% Open iComs Cases reduced from 25,000 to 11,000 Outstandin

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