Case Study Telekom Austria, together with workforce management specialist ClickSoftware, has achieved a long-term increase in the quality of its field services as a result of a large-scale service optimization project that began in 2001 and was completed in 2009. The Company Telekom Austria, the fixed-line network subsidiary of Telekom Austria Group, focuses primarily on the Austrian market, and with more than 2.3 million residential and bus

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