TECH BRIEF Telecom provider replaces Amazon Aurora with CockroachDB to attain an always-on customer service experience A large telecom provider with millions of customers across the United States switched to CockroachDB for its strong resiliency, consistency, and geo-partitioning capabilities Overview A top U.S telecom provider built a virtual customer support agent to act as a first line of triage for customer requests. Initially, the team built the app on Amazon Aurora, but after an AWS connectivity issue took their entire service offline, they decided they needed a more resilient solution. They turned to CockroachDB for its strong resiliency, consistency, and low-latency reads. The telecom provider implemented CockroachDB in a hybrid, multi-region deployment that can su

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