1 CASE STUDY CASE STUDY Tele-Works Case Study With AudioCodes Mediant TM 1000 and Voxeo Prophecy Background About Tele-Works For more than 20 years, Tele-Works has been a leader in delivering top-quality Interactive Voice Response (IVR) solutions to utilities and local governments across North America. Tele-Works products have reshaped the way organizations communicate and transact business with their customers, making automation affordable e

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