Case study T echnische Universität München (TUM) is one of the world’s leading technical universities, combining top-class facilities for cutting-edge research with unique learning opportunities for more than 37,000 students. The department of informatics serves just over 3,500 students, with a strong focus on links to industry. The SAP University Competence Center location at TUM provides educational services to a total of 217 other institutions for higher education. As the hosting partner of the SAP University Alliances program, the UCC location at TUM offers a full range of educational outsourcing services, including application outsourcing, infrastructure operations, educational services and shared services. SAP University Alliances program members benefit from prob

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