For George Hefter and his team at TCT Computer Solutions in Southeastern Washington, the path to managed services success has had its share of twists and turns. The IT services firm began evaluating remote monitoring and management (RMM) technology as early as 2005, looking at all the options on the market. But with perpetual licensing structures being the standard back then, and the barrier to entry costly, Hefter realized the timing wasn’t

Join for free to read