CUSTOMER OVERVIEW BUSINESS CHALLENGES ALTERNATIVES CONSIDERED Headquartered in Taquara / RS (Vale do Paranhana), TCA is a leading provider of advanced network commu- nications and technology solutions in the south of Brazil. The company was founded in 1989 and started off as a reseller of computer products and parts. In 1995 TCA pioneered as one of the first Brazilian Internet Service Providers, with a mission to deliver compelling, flexible, and reliable services plus amazing local support to the residential and business communities it serves. Although classed as an emerging economy, Brazil is among the top ten countries worldwide when ranked by the total number of internet users. This is not particularly surprising considering that the country is the world's fifth-most populous nat

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