Background The owners of the Best Western Plus New Englander Hotel located in Woburn, Massachusetts, a suburb located about 10 miles north of Boston, decided to replace an old gas- fired boiler and tank serving its 99-room hotel equipped with two commercial washing machines after the existing 500-gallon tank began leaking. They contacted Heneghan and Sons Plumbing and Heating in Pepperell, MA to quote a replacement solution to provide the

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