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Taming Mammoth of Repositories & Deflecting Cases Like a Pro

Taming Mammoth of Repositories & Deflecting Cases Like a Pro

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Pages 5 Pages

Vlocity owed its success to knowledge sharing and the expeditious support provided by its customer community & service agents. However, given the rapid expansion, it became a herculean task to continue delivering the same level of service. Moreover, with the customer community on Salesforce and documentation in MadCap Flare, Vlocity was having a hard time delivering unified, relevant, and personalized results to customers and support engineers.

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